Runbook Automation (RBA) refers to technologies used to achieve operational IT efficiency by streamlining runbook procedures by automating many of the daily manual tasks. RBA helps organizations by reducing manual tasks, which are time consuming and also prone to human-error issues, provides a more efficient workflow through automation, and reduces operational costs while still meeting IT service levels and compliance.
SUMMIT IT Runbook Automation (RBA) is designed to automate System and Network operational processes, while interacting with infrastructure elements, such as applications, database, and hardware. RBA also enables workflows to automate defined processes. These workflows can be used directly to resolve Incidents or execute Change or Release processes or to automate any other manual tasks that the IT Operations team performs regularly.
Examples:
Creation/ Deletion of a User/Mailbox
Shutting Down/Restarting a Server/ Service
Installation/Uninstallation of any Software
Addition/ Removal of a VM
Configuration of Access List
The Administrators can configure the Run Book Automations (RBAs) for Incidents and Service Requests (SRs). In RBAs, a condition is defined. If this condition is met, the defined RBA Scripts are executed. This does not require any manual intervention from the Analysts and the actions are performed by the RBA Scripts if the pre-condition is met. For more information about configuring RBAs, see Configuring Runbook Automations.
Runbook Scripts need to be configured so that Analysts can execute the scripts on the Configuration Items (CIs). The configured scripts are used in Runbook Automation (RBA). The Administrators need to configure the scripts, specify target platform, and add commands that need to be executed through the script. For more information about configuring Runbook Scripts, see Configuring Runbook Scripts.
The Analysts can view the RBAs under the RUNBOOK AUTOMATION tab if the logged Incident/ Service Request meets the configured conditions.