SUMMIT Suite is an interactive, web-based tool that provides an end-to-end solution for your IT infrastructure-related management and monitoring activities. It strengthens the monitoring process by automating your service desk activities, such as issue logging, its resolution, SLA compliance, infrastructure management Workgroup administration, Incident management, Problem management, and change management, along with the creation and maintenance of a knowledge base.
The tool provides you with the reports and dashboards, which present an easy-to-understand data along with the pictorial representation of the IT infrastructure by using the real time environment inputs. You can add, monitor, configure, and view reports on the various parameters available in the environment regarding the servers, URLs, applications deployed, server thresholds, printers, users, services, and monitoring schedules. It facilitates the implementation and improvement of the defined process compliance with respect to the client SLA, based on the various reports and feedback capabilities provided by the system.
The SUMMIT Suite has been designed according to the ITIL framework. ITIL focuses on best practice that can be utilized in different ways according to the organizational objectives.
The SUMMIT Suite facilitates the communication between the various organizational functions and reduces the cycle time for the solution implementation. ITIL provides the proven methods and mechanisms required for the planning and implementation of IT environment related common processes.
SUMMIT Suite is an enterprise IT management and monitoring system that has been specifically designed to meet the operational and management needs of companies that have an IT environment. Following are few of the benefits of using SUMMIT Suite:
Integrated service delivery refers to the need for Incident Management, Problem Management, Asset Management, Change Management, CMDB, Servers, and Network Monitoring processes that are linked together in a meaningful manner.
The SUMMIT Suite has the following sub-modules or components. These components can be used as individual components or as a complete suite as per the organization's requirements.
SUMMIT Service Management is ITIL 2011 certified intelligent solution that leverages the latest advancement in technology, such as Mobility, Analytics, and Automation to help CIOs and Service Providers improve the productivity of IT service operations and reduce the cost and complexities involved. The Service Management package comprises the following sub-modules or components:
For more information about SUMMIT Service Management, see SUMMIT Service Management Online Help.
SUMMIT Asset Management is ITIL 2011 certified solution that helps your organization manage Software Compliances, Software Metering, Hardware Metering via agent-less or agent-based discovery mechanisms, which can mitigate risk, reduce cost and improve Return On Investments with an operational approach. This multi-tenant solution optimizes organizational efficiency by managing IT and non-IT Assets across the entire Asset Life Cycle right from Planning, Requisitioning, Allocation, Retirement, to Disposal. For more information about SUMMIT Asset Management, see SUMMIT Asset Management Online Help.
SUMMIT Availability Management is an ITIL 2011 certified module that is designed to proactively collect and monitor availability and performance data across your entire enterprise using agent-based or agent less technology. This solution can be leveraged using automation to do regular maintenance tasks on the data center components whether they are on the premises or on the cloud. It comprises of modules, such as Network Monitoring, and Application Monitoring with in-built Event Management capabilities.
SUMMIT Project Management is a single and comprehensive platform that gives your organization a 360-degree view of project execution and its implications on IT infrastructure. Dashboards and charts allow comparisons, provide visibility and enhance communication. This paves the way for faster, intuitive and more accurate decision making. Staying on track is also made easier with a project’s status being accessible to you from any place at any time.