Resigned Approver List

To assign Service Requests and Service Catalogs to New Approver,

 

1. Select a User ID on the RESIGNED APPROVER LIST page. PENDING APPROVAL RECORDS page is displayed.

 

Figure: PENDING FOR APPROVAL RECORDS page

 

2. For Service Request, in the PENDING FOR APPROVAL SERVICE REQUESTS section, type in the approver name or search the approver to whom you want to assign the Service Request. Select respective check box of the SR ID(s), which you want to assign to the approver.
3. For Service Catalog, in the SERVICE CATALOGS WITH RESIGNED APPROVERS section, type in the approver name or search the approver to whom you want to assign the Service Request. Select respective check box of the Catalog ID(s), which you want to assign to the approver.
4. Click SUBMIT. The Service catalog is assigned to new Approver.

 

ACTIONS

This section explains all the icons on the ACTIONS panel of the PENDING APPROVAL RECORDS page.

 

SHOW LIST

Click SHOW LIST to view the RESIGNED APPROVER LIST. See Screen Shot

To assign Change Record to New Approver,

1. Select a User ID on the RESIGNED APPROVER LIST page. On the PENDING APPROVAL RECORDS page, go to CHANGE MANAGEMENT tab. PENDING FOR APPROVAL RECORDS is displayed.

 

Figure: CHANGE MANAGEMENT tab

 

2. Select the respective check box of the CR ID(s) in the Change Management List section.
3. Type in or search the user name to whom you want to assign Change Record, in the New Approver Name search box.
4. IF user is CAB Approver, select the Change CAB Approver? check box to assign to New CAB Approber. Type in or search the user name in the New CAB Approver Name search box.
5. Click SUBMIT. The CR ID (s) is assigned to New Approver.