Managing User Account

On the ACCOUNT MANAGEMENT page, you can reset password, unlock account and update user details.

To manage user account:

1. Select Admin > Advanced > Password Management > Manage User Account.
2. On the ACCOUNT MANAGEMENT page, specify the Domain and Login Name. Click on the respective icon to Reset Password, Unlock Account, and Update User Details. For more information about the fields on the ACCOUNT MANAGEMENT page see, Field Description.
3. Click SUBMIT.

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Figure: ACCOUNT MANAGEMENT page

Field Description

The following section describes the icons on the ACCOUNT MANAGEMENT page.

• Reset Password

  Click the Reset Password icon to reset the password of the AD account.

  To reset password:

  1. On the ACCOUNT MANAGEMENT page, click the Reset Password icon.
  2. On the RESET PASSWORD page, user’s name and login name are displayed.

  3. Specify the answers to the security questions and click NEXT.

  Note: If the user has exceeded the number of attempts to answer the security question correctly,then the application gets temporarily locked for configured time. Administrator can configure the maximum number of wrong attempts allowed for security questions.

  4. Enter the new password in the format as defined in the password policy.

  5. Click RESET PASSWORD.

   

  

  Figure: RESET PASSWORD page

• Unlock Account

  The user can unlock their account using the UNLOCK ACCOUNT icon. If the account is locked because of multiple wrong entries of password then the user can easily unlock the account through this option.

  To unlock account:

  1. On the ACCOUNT MANAGEMENT page, click the UNLOCK ACCOUNT icon.
  2. On the UNLOCK ACCOUNT page, user’s name and login name are displayed.
  3. Enter the answers to the security questions displayed on the screen.
  4. Enter the verification code, if CAPTCHA is enabled.
  5. Click UNLOCK.

   

                

      Figure: UNLOCK ACCOUNT

• Update User Details

  The user can update security questions and AD details using the Update User Details and update security questions.

  To update user details:

  1. On the ACCOUNT MANAGEMENT page, click the UPDATE USER DETAILS icon.
  2. On the UPDATE USER DETAILS page, user’s name and login name are displayed

   

      

      Figure: UPDATE USER DETAILS

   

  3. Specify the password for the login name.
  4. Click UPDATE USER DETAILS .
  5. On the UPDATE USER DETAILS page, specify the AD Properties such as Mobile Number, City and State.
  6. Click UPDATE.

   

     

                Figure: UPDATE USER DETAILS page

   

   

• Updating Security Questions

  On the UPDATE USER DETAILS page, you can update security questions. If the user wants to add any security questions apart from the configured questions set by the administrator then, user can select update question answer.

  Based on the configuration, the user can view combination of both configured questions by the administrator as well as the configured questions by the user.

  To update security questions:

  1. On the ACCOUNT MANAGEMENT page, click the UPDATE USER DETAILS icon.
  2. On the UPDATE USER DETAILS page, user’s name and login name are displayed.

   

  

  Figure: UPDATE USER DETAILS page

   

  3. Type in the password.
  4. Click UPDATE QUESTION ANSWER. UPDATE USER DETAILS section is displayed.

   

  

  Figure: UPDATE USER DETAILS Section

   

  3. If you want to add a new User Details, type in the question in the Question field, Answer Type, and answer in the Answer field.
  4. If you want to edit the existing question, click the Edit icon against the question you want to edit.
  5. Click UPDATE.

  Note: You can click the Eye icon next to the Answer in the grid to view the answer present in the grid. Click again to hide the Answer.

   

• Master Reset

  You can reset password of other employees and unlock password of other employees using Master Reset/Unlock icon. This icon is displayed only for administrators with Keyword Access.

  To reset user's password:

  1. On the ACCOUNT MANAGEMENT page, click the MASTER RESET /UNLOCK icon.
  2. On the MASTER RESET /UNLOCK page,  name and login name are displayed.

   

      

                Figure: MASTER RESET/UNLOCK page

   

  3. Specify the password and click NEXT.
  4. On the MASTER RESET /UNLOCK page, select the keyword as Master Reset.
  5. Specify the user's login name and new password.
  6. Click SUBMIT.

   

      

      Figure: MASTER RESET page

   

• Master Unlock

  You can unlock password of other employees using Master Reset/Unlock icon. This icon is displayed only for administrators with Keyword Access.

  To unlock user's password:

  1. On the ACCOUNT MANAGEMENT page, click the MASTER RESET /UNLOCK icon.
  2. On the MASTER RESET /UNLOCK page, name and login name are displayed.

   

      

      Figure: MASTER UNLOCK page

   

  3. Specify the password and click NEXT.

  4. On the MASTER RESET /UNLOCK page, select the keyword as Master Unlock.

  5. Specify the user's login name.

  6. Click SUBMIT.